Privacy Policy

Effective Date: July 18, 2026

At EZ Laptop Repair, we value your privacy and are committed to providing transparent, professional repair services. This page explains how we collect and use information, as well as the terms that apply when you use our website or leave a device with us for repair.

Information We Collect

When you contact us, request a quote, book a repair, or visit our store, we may collect:

• Your name, phone number, and email address.
• Device details, including make, model, and serial number.
• Information related to your repair request.
• Billing and payment information.
• Website usage data, including IP address and browser information.

How We Use Your Information

We use the information we collect to:

• Diagnose and repair devices.
• Communicate repair updates and estimates.
• Process payments and maintain service records.
• Improve our website and customer experience.
• Fulfill legal and business obligations.

Device Data & Customer Privacy

Many devices contain sensitive personal and business information, including photos, documents, emails, and account credentials.

Our technicians access customer data only when it is necessary to diagnose or complete the requested service. EZ Laptop Repair does not sell, rent, or intentionally review customer files beyond what is required to perform the repair.

All repairs and diagnostics are completed at our shop. Customer devices and data are never transferred to external repair facilities unless specifically approved by the customer.

Although we take every reasonable precaution to protect customer data, we strongly recommend creating a backup before bringing your device in for service. EZ Laptop Repair is not responsible for data loss caused by pre existing hardware failures, software corruption, viruses, liquid damage, or storage device failure.

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Measure the effectiveness of marketing campaigns.

You can disable cookies through your browser settings at any time.

Third -Party Services

We may use third-party providers for services such as:

• Website hosting.
• Payment processing.
• Appointment scheduling.
• Analytics and performance monitoring.
• Customer communications.

These providers receive only the information necessary to perform their services.

Data Security

We implement reasonable technical and organizational measures to protect customer information. However, no website, network, or storage system can guarantee complete security.

Information Sharing

We do not sell or rent customer information. Information may only be disclosed:

• To complete requested services.
• To comply with legal requirements.
• To protect our business, customers, or rights.
• With customer consent.